ePAY Customer Support

I am unable to access the site, e.g., URL, QR code, etc.

If you cannot access the e-commerce site, please reach out to your Yale contact to ensure you have the correct URL.

I can access the site but cannot complete the transaction, e.g., my credit card was declined.

For website errors:

Please close all browsers, reboot, and try again using a browser other than Internet Explorer.
If the issue doesn’t resolve, please refer to the Refund Policy or Contact US to find the department contact information and reach out to them directly.

If your credit card is declined, please contact your bank.

I can access the site but cannot complete the transaction, e.g., unable to update card, etc.

Please close all browsers, reboot, and try again using a browser other than Internet Explorer.

I want to cancel my order or get a refund.

Please refer to the Refund Policy to find the department contact information and reach out directly to them.

I never received a receipt.

Please refer to the Refund Policy to find the department contact information and reach out directly to them.

I never received my order?

Please refer to the Refund Policy to find the department contact information and reach out directly to them.

How will my purchase appear on my credit card statement?

Your purchase will appear as Yale University ePAY on your credit card statement.

I have a question about the product or service I'm purchasing.

Please refer to the Refund Policy to find the department contact and reach out directly to them.

I received an error message; who do I contact?

For website errors:

Please close all browsers, reboot, and try again using a browser other than Internet Explorer.
If the issue doesn’t resolve, please refer to the Refund Policy to find the department contact information and reach out directly to them.

If your credit card is declined, please contact your bank.

How do I update my email address?

Please refer to the Refund Policy to find the department contact and reach out directly to them.